COMPLAINT HANDLING PROCESS - SAIGONYO JSC
Saigonyo and Partners / Event Organizers / Service Providers are responsible for receiving complaints and supporting customer / attendee related transactions at the Saigonyo website.
When the complaint arises, the Company shall promote the negotiation and conciliation among the parties in order to maintain the trust of the members in the quality of services of the Saigonyo partners and follow the following steps:
Step 1: Member Participants in entertainment event, scientific seminar, community exchange event, local experience tour (local tour guide) Event by email: firstname.lastname@example.org, Member can directly reflect to the board.
Step 2: Saigonyo's Customer Care Department will accept the complaints of the participant. Depending on the nature and extent of the complaint, Saigonyo will take specific measures to assist the participant. Join the event to resolve that complaint.
Step 3: In the case outside Saigonyo's competence and authority, the management board will ask the participant of the event to use the entertainment service to take the case to the competent state agency for settlement. law
Participants in the event submit a complaint at:
Saigonyo Joint Stock Company
Head Office: 68 Nguyen Hue, Ben Nghe Ward, District 1, HCMC. HCM
Hotline: (84) -2871.0880.68
Saigonyo respects and strictly implements the provisions of the law on the protection of member interests. Therefore, it is recommended that the service providers on the website provide full, accurate, truthful and detailed information related to the service. All fraudulent acts and frauds in business are condemned and bear full responsibility before law.
We disclose the mechanism for resolving complaints arising during the transaction on the Saigonyo website. When a user uses a service that inconsistently conflicts with the promoter or compromises a legitimate interest, Saigonyo will be responsible for receiving such information. Responsible for solving related issues, actively supporting members to protect their legitimate rights and interests.
Saigonyo discloses the mechanism and procedures for settling complaints with the parties concerned: settlement of complaints according to the mechanism of exchange of unanimous agreement, the parties shall follow the indirect exchange through electricity If the agreement is not reached, it will be resolved through a face-to-face meeting to concretize the issue, resolving thoroughly the conflict between the parties in the best interests.
Parties including the Organizer, program participants and Saigonyo will have a responsible role in actively addressing the issue. For Organizers, it is the responsibility of the Document Holder to provide written information about what is causing the conflict to the customer. For those who buy tickets to the event or register to attend classes, the entertainment service will be responsible for arbitrarily conducting listening and receiving information from customers (in specific cases we will: love Customers need to be responsible for providing accurate, intangible and tangible information about the arising conflict that needs to be dealt with by the customer who finds themselves damaged) and that vendor, then proceeds. review and make clear, analysis of the fault belongs to which side. Ask for agreement on the level of reimbursement between the two sides and finish the complaint in the most satisfactory way.
In the event that the fault of the service provider proves to be true: Saigonyo shall take a warning, request for reimbursement of all costs incurred by the Member for the use of that service or the service rendered. true to the quality announced by the partner at Saigonyo. If the Saigonyo vendor counter party will terminate and remove all of that base information on Saigonyo.
If through the agreement form still can not resolve the conflict arising from the transaction, Saigonyo will ask the competent legal authority to intervene to ensure the legitimate interests of the parties, especially the guest.