REGULATION ON THE OPERATION OF E-COMMERCE TRANSACTION PLATFORM SAIGONYO
Saigonyo is an e-commerce platform catering to the desire to create and share different experiences based on the passion and talent of the people who aspire for creativity, assert themselves for Those who love the talent and admiration they enjoy.
Saigonyo is an e-commerce website for sharing information, introducing entertainment music events, scientific seminars, community events, programs, experiential learning activities. , local travel experience (local tour guide rental) for partners in need, and online ticket sales for those events to members participating in activities on Saigonyo.
Saigonyo is built to provide maximum support to customers who want to get online information about events, training programs, courses, etc.
Saigonyo's mission is to become a reliable e-commerce platform for events, entertainment services, travel experiences, etc. Saigonyo wishes to become a bridge between the organizers Programs, events and customers / participants.
I. General principles
Saigonyo.vn website is developed and operated by Saigonyo Corporation (Company). Members on the electronic trading floor are traders, organizations and individuals that have lawful commercial activities that are officially recognized by Saigonyo.vn and are allowed to use the services provided by Saigonyo.vn and Stakeholders provide.
This principle applies to registered members who participate in posting information made on Saigonyo.vn.
Traders, organizations and individuals participating in the transaction on the electronic trading platform Saigonyo.vn freely agreed on the basis of respecting the legitimate rights and interests of parties involved in activities of supply and use service not contrary to the rule of law.
Information about merchants, organizations and individuals participating on Saigonyo.vn members must be transparent and accurate.
Events, entertainment programs, entertainment services, experience tours introduced on the Saigonyo.vn e-Trading Platform must meet all the relevant laws and regulations. In cases where business is banned or banned from advertisement as prescribed by law.
All contents of this Regulation must comply with the current legal system of Vietnam. Members participating in Saigonyo.vn e-commerce portal must find out their legal responsibility for the current law of Vietnam and commit to strictly comply with the provisions of the Regulation of the Saigonyo E-commerce Trading Platform .VN.
II. General rules
The name of the e-commerce transaction: Saigonyo.vn has been developed by Saigonyo Corporation with the name of the trading floor as Saigonyo.vn (hereinafter referred to as "Saigonyo e-commerce Trading Floor". VN").
Counterparts / Organizers / Suppliers: are traders, organizations and individuals who wish to use Saigonyo.vn's services, including: open ticket booths for events, events, programs, courses.
Customer / Event participant (customer): A trader, organization or individual who needs to find out information about the company and the events, programs and services held by the company. Saigonyo.vn of the Event Organizer or purchase of tickets, registration of participation of such events, courses.
Membership: includes both the Organizer and the Subscriber.
Members participating in the transaction on Saigonyo.vn are traders, organizations and individuals wishing to learn and use the service on the website.
Members must register initial disclosure of personal information related, which is officially recognized by Saigonyo.vn e-commerce portal and authorized to use the service by the e-commerce platform.
When you register as a member of Saigonyo.vn, members understand that:
+ Member can create a personal account to use.
+ Members can post information about the products and services that the company is providing.
The content of this regulation complies with the current regulations of Vietnam. Members who participate in the Saigonyo.vn e-Trading Platform must find out their legal responsibility for the current laws of Vietnam and commit to strictly comply with the provisions of the Saigonyo Trading Platform. VN.
III. Transaction Process
1. Procedures for Applicants to enter / use services:
When there is a need to find out about events, programs, courses or entertainment services, experience programs and connections of partners posted on Saigonyo.vn, participants of the event should follow the following steps:
Step 1: Sign up for a membership account by selecting "Sing in / Sing up", filling out the registration form and then logging in or you can log in using the linked accounts from facebook, google, twitter, Linkedin.
Step 2: Search, refer to event information and Event Organizer that Event Participants are interested in on Saigoyo;
Step 3: Click to view and refer to the detailed information and support policy of the service provider that the event participant is in need of using.
Step 4: Choose "Book Dates" to choose the date of the event.
Enter the recipient information to make a reservation
Choose the number, ticket type
Choose another form of payment or online payment
Select "Complete Booking" to submit
Confirm the details of Booking Booking Order Tickets
Step 5: Saigonyo.vn contact the customer to order tickets / subscribers to the event by phone and email in the registration form of the customer to confirm the order.
Step 6: Immediately after the payment is successful, the buyer will receive the ticket or confirm the successful registration via email or SMS.
Step 7: Customer uses the service from the supplier or participates in the program / event and the customer complains (if any).
2. Process for Event Organizer
a. Prepare news and photos:
Articles to post must be divided into 2 sections divided by text and image format.
Text content should be typed on a text editor (MS Word, OpenOffice) in Arial font format, size 10.
Image content is formatted in jpg, bmp, or gif format.
b. Put content on the booth:
Sign up as a service provider on Saigonyo
Step 1: Go to the "Share A Passion" section and click on "Create an Experience" to register as a Saigonyo service partner.
Step 2: Select "Partner Is Business", enter the required information (name, registration number, company name, password, ...) and select the "Create" button to send information to Saigonyo .
Step 3: Management receives information and confirms the email account level for partners. The partner logs on to the admin account to post information and manage his content on the Saigonyo system.
Post information service to Saigonyo.
Step 1: Log in to the vendor's admin account
Step 2: Select the "Content" section to post an introduction, write promotional content for music entertainment events, scientific seminars, community exchange events, and local experience tours. native tour guide)
Step 3: Select "Ecommerce" and select "Add new" and fill in detailed information about the service you are providing (fare / service information, event / program image) , venue, event information, etc.) for the entertainment, travel experiences that they are providing on Saigonyo.
Step 4: Select "Create" to send content information to the Saigonyo board. The administrator will review the content before displaying information on the Saigonyo e-commerce portal.
3. Shipping policy
E-tickets to events, shows or entertainment experience services (amusement parks, tour guides, etc.) will be sent to the Participants by email and SMS for use upon check-in. As soon as Saigonyo receives full payment service fees from customers via online transfer or payment via electronic payment gateway from MOMO, Paypal, Visa - master card.
For Ship COD form. Paper tickets will be delivered to Saigonyo employees by the Saigonyo staff or by the Organizers, Saigonyo Support Providers in the inner city. HCM or Hanoi for customers in the suburbs or far away we will use the delivery services of the shipping service providers to deliver the tickets to customers and the shipping service fee will be calculated according to the schedule the charge of the delivery service provider.
4. Policy maintenance, warranty
Saigonyo is responsible for assisting the partners and organizers to upload pictures, program content, fares and tickets sold on Saigonyo. Concerning use of the service, we will provide support and warranty for that service.
For customers who register to buy tickets on the Saigonyo program, the responsibility for ensuring the quality of service (the program takes place on time, time and as fully as the show) belongs to the organization. .
We recommend that customers contact the Online Support Center directly for assistance with useful information about the program as well as the quality of programs and policies that ensure the quality of the service. Each advertising agency advertises on Saigonyo.
5. Return policy
Participants can not participate in paid and paid programs. Participants may transfer to another participant and must notify us via email or hotline within 7 days. Give us full contact information of the person who took the trip. Participants have the right to transfer event tickets or confirm the registration of the program or service they have paid.
In the event of a missed event or cancellation, or if the customer has paid a service fee without the supplier's satisfaction of the commitment but due to reasons from the organizer, the participant may request a refund. Fee paid from the organizer. The return of ticket, coupon and refund will be provided by the organizer, service provider.
In the event that the organizer provides for the return but does not proceed to exchange tickets, refund the service fee to customers. Customers contact customer care, Saigonyo hotline for support, guidance on how to solve the problem.
6. Complaint / Reflection Support Process
Saigonyo.vn and its Partners / Event Organizers / Service Providers are responsible for receiving complaints and supporting the Saigonyo customer / customer related transactions.
When the dispute arises, the Company shall promote the negotiation and conciliation among the parties in order to maintain the trust of its members in the quality of Saigonyo's services and follow the following steps:
Step 1: Member Participants in entertainment event, scientific seminar, community exchange event, local experience tour (local tour guide) Event by email: email@example.com, Member can directly reflect to the board.
Step 2: Customer Care Department of Saigonyo.vn will receive the complaints of members. Event participants, depending on the nature and extent of the complaint, the Saigonyo side will take specific measures to support Participants in the event to resolve the dispute.
Step 3: In the case outside the ability and competence of Saigonyo.vn, the management will require the participant to the event, use entertainment services that bring the case to the competent state agency. determined by law
Participants in the event submit a complaint at:
Saigonyo Joint Stock Company
Head Office: 68 Nguyen Hue, Ben Nghe Ward, District 1, HCMC. HCM
Hotline: (84) -2871.0880.68
Saigonyo respects and strictly abides by the provisions of the law on the protection of the interests of its members. Therefore, it is recommended that the service providers on the website provide full, accurate, truthful and detailed information related to the service. All fraudulent acts and frauds in business are condemned and bear full responsibility before law.
We disclose the mechanism for resolving disputes arising during the transaction on the Saigonyo website. When a user uses a service that inconsistently conflicts with the promoter or compromises a legitimate interest, Saigonyo will be responsible for receiving such information. Responsible for solving related issues, actively supporting members to protect their legitimate rights and interests.
Saigonyo discloses the mechanism and procedures for settling disputes with the parties concerned: settlement of disputes according to the mechanism of exchange of unanimous agreement, the parties shall follow the indirect exchange through electricity If the agreement is not reached, it will be resolved through a face-to-face meeting to concretize the issue, resolving thoroughly the conflict between the parties in the best interests.
Parties including the Organizer, program participants and Saigonyo will have a responsible role in actively addressing the issue. For Organizers, it is the responsibility of the Document Holder to provide written information about what is causing the conflict to the customer. For those who buy tickets to the event or register to attend classes, the entertainment service will be responsible for arbitrarily conducting listening and receiving information from customers (in specific cases we will: love Customers need to be responsible for providing accurate, intangible and tangible information about the arising conflict that needs to be dealt with by the customer who finds themselves damaged) and that vendor, then proceeds. review and make clear, analysis of the fault belongs to which side. Ask for agreement on the level of reimbursement between the two sides and finish the dispute in the most satisfactory way.
In case of proof that the fault lies with the service provider: Saigonyo.vn to take a warning, request for reimbursement of all costs that Member has to spend to use that service or change back. the right service with the quality that the partner announces at Saigonyo. If Saigonyo's vendor counterpart will terminate and remove all of that information on Saigonyo.
If through the agreement form still can not resolve the conflict arising from the transaction, Saigonyo.vn will ask the competent legal authority to intervene to ensure the legitimate interests of the parties for customers.
IV. Payment Process
1. Payment between Participant / Service User - Saigonyo
Guests will pay directly for booking Saigonyo.vn by bank transfer, online payment by credit card, electronic wallet, paypal or cash payment when receiving paper tickets (collected).
All payments for service orders arising through Saigonyo.vn for Saigonyo.vn protect intermediaries rights and benefits for members participating in the Saigonyo TMD transaction program.
2. Payment between partners (seller, supplier ...) and Saigonyo:
Suppliers will pay to Saigonyo.vn% of commission on successful transactions including tax based on the service contract agreement provided on the Saigonyo e-Trading Platform.
Payment method: Based on the contractual agreement between the two parties. After Saigonyo collected service charges from customers through orders arising from the floor.
Saigonyo e-commerce, Saigonyo Joint Stock Company will settle the money for the counterparty in the payment transaction cycle based on the contractual agreement between Saigonyo and its Partners.
V. Secure transaction security
The administrator has used the services to protect the postings on Saigonyo. To ensure successful transactions, minimize the risk that may arise.
Organizers / suppliers must provide complete information (name, address, telephone number, email) on each post.
Program participants should not include details of payment with anyone by email or other form of communication, Saigonyo shall not be liable for any damages or risks the member may suffer in the delivery. Modify the participant's information via the Internet or email.
Event participants, using the service absolutely do not use any program, tool or other form of intervention to the system or alter the data structure. It is strictly forbidden to distribute, propagate or encourage any activity intended to interfere with, disrupt or infiltrate the website system. All breaches will be dealt with in accordance with the Regulations and the provisions of the law.
All transaction information is confidential, except when required to be provided by the Regulatory Authority.
VI. Protect your personal information
1. Purpose and scope of collection
The main data gathering on the Saigonyo e-Trading Platform includes email, phone, login, login password, and customer address (member). This is the information that Saigonyo members need to provide mandatory when registering for the service and let Saigonyo contact confirm when customers register to use the service on the website to ensure the interests for consumers.
Members will be solely responsible for the confidentiality and retention of any use of the service under their username, password and email box. In addition, the member is responsible for timely notification to the Saigonyo e-Trading Platform about unauthorized use, abuse, security breach, retention of third-party registration names and passwords to take measures. appropriate solution.
2. The scope of information use
The Saigonyo e-Trading Platform uses the membership information provided to:
Providing services to the Member;
Sending notices on information exchange activities between members and the Saigonyo e-Trading Platform;
Preventing activity that destroys a user's user's account or activities that tamper with Members;
Contact and deal with members in special cases.
Do not use personal information of members other than the purpose of confirming and contacting the transaction in Saigonyo.
In case of legal requirements: Saigonyo e-commerce portal is responsible for providing member's personal information upon request from the judiciary, including the Procuracy, the court, the public agency. An investigation involves some law violation of the customer. In addition, no one has the right to infringe on the member's personal information.
3. Time storage information
Member's personal data will be stored until canceled or self-signed in and canceled. Left in any case personal information members will be secured on Saigonyo's server.
4. Address of the unit collecting and managing personal information
Saigonyo Joint Stock Company
Head Office: 68 Nguyen Hue, Ben Nghe Ward, District 1, HCMC. HCM
Hotline: (84) -2871.0880.68
5. Means and tools for users to access and edit their personal data.
Members have the right to self-check, update, adjust or destroy their personal information by logging into their account and editing personal information or requesting Saigonyo to do so.
Members have the right to send a request or ask the management of Saigonyo e-commerce platform to support and re-provide lost password or account by calling Hotline: (84) -2871.0880.68 or email firstname.lastname@example.org.
Members have the right to submit a complaint about the disclosure of personal information to third parties to the Management Board of the Saigonyo Electronic Exchange. Upon receipt of this feedback, Saigonyo will confirm the information, must be responsible for answering the reason and instruct the member to restore and confidential information.
6. Commit to the confidentiality of your personal information
Do not use, transfer, distribute or disclose to third parties any personal information about a user without his / her consent.
In the event that the information server is hacked by hackers resulting in personal data loss, Saigonyo will be responsible for reporting the case to the investigating authorities for timely processing and notification to the member. Are known.
Absolutely confidentiality of all online transactional information of the Member, including the digitized accounting invoice information in Saigonyo's Saigonyo data center data center.
The management of Saigonyo requires individuals to register as a member, must provide relevant personal information such as full name, contact address, email, people's identity card number, account number, payment card number, etc., and be responsible for the legality of such information. The management of Saigonyo shall not be liable nor shall it settle any claims relating to such Member's interests if it considers that all of the personal information provided by such member at the time of the initial registration is inaccurate. .
7. The mechanism for receiving and settling complaints related to information of customers being used contrary to the purposes already notified to customers:
When the customer thinks that their information is used contrary to the purpose for which the management of the trading floor has informed the customer, the customer can directly send the request to:
Address: 68 Nguyen Hue St., Ben Nghe Ward, District 1, Ho Chi Minh City. HCM
Tel: 0914665568 - Email: email@example.com
Trading floor management will conduct information verification and resolve customer's request immediately after receipt of the request.
Protecting your personal information is one of the top requirements of the Saigonyo Exchange.
The Saigonyo Trading Platform is responsible for maintaining the confidentiality of Customer's Personal Information, using all appropriate means to protect and protect the information provided by Customer during the use of the Service. All unauthorized access is completely removed.
Customers are advised to be aware of their rights when using the services of Saigonyo floor. However, the customer must be responsible for protecting his account, not letting the third party know and using the account for inappropriate purposes. In this case unauthorized access is beyond Saigonyo's control, Saigonyo shall not be liable in any way for any claims, disputes or damages arising out of or in connection with lose account and have unauthorized access from lost account.
VII. Protect the interests of consumers
Management Board requires individuals to register as a member, must provide relevant personal information such as full name, contact address, email, people's identity card number, account number, payment card number .... and be responsible for the legality of the above information. The management of Saigonyo shall not be liable nor shall it settle any claim relating to the benefit of the participant, using such service if it considers all the participant's personal information, using the service. That offer when the initial registration is inaccurate.
Participants in the event, using the service, have the right to file a direct complaint and claim to the Event Organizer, the relevant service provider in the event the event is performed by the Event Organizer. or services provided are not of the same quality as published information.
Saigonyo e-commerce platform always guarantees to arbitrarily claim to Event participants or use non-quality services to ensure legal rights for consumers in cases of conflict related issues. Translation affects the buyer's interests.
VII. Management of bad information
1. Define membership:
Members will be solely responsible for the confidentiality and retention of any use of the service under their registered name and password. Members are responsible for timely notification to the Saigonyo e-Trading Platform about unauthorized use, abuse, breach of security, retention of a third party's registration name and password in order to take action. fit.
Member posting wrong topic in the Saigonyo board will send email notification and delete the article.
Members do not use the services of the Saigonyo e-Trading Platform for unlawful, unreasonable, fraudulent or threatening purposes, unlawful information retrieval, sabotage, creating and distributing harmful viruses. harm the system, configuration, transmission of information of Saigonyo e-commerce portal or use its services for speculative purposes, market manipulation to create orders, fake offers, including services for judging market demand. In case of violation, members shall be responsible for their acts before the law.
Members may not alter, modify, assign, copy, distribute, distribute, deliver and create the same tools of the service provided by the Saigonyo Electronic Exchange to a third party without the prior written consent of Saigonyo. To agree to the Saigonyo e-Trading Platform in this Regulation in such a way as to disparage the members by using the second registration name, through a third party, or to disseminate information The news is not conducive to the prestige of the Saigonyo e-commerce market.
2. List of products banned for transactions and conditional transactions in Saigonyo.
The Saigonyo Trading Platform is a place to support event organizers, workshops, classrooms, experiential entertainment services, community connections that post events, programs and services. to attract participants. The Saigonyo Trading Platform recommends that the organizer / provider only post information related to the event, training program, training course, etc. Do not post event information or promote image, internal Relevant products / services that are in the transaction banned list as prescribed.
2.1 List of products banned transactions:
- Alcohol of all kinds;
- cigarettes, cigars and other finished forms of tobacco;
- Types of firecrackers, firecracker drugs;
- cellular cellular jamming device;
- Outdoor lights;
- Military weapons, equipment, techniques, ammunition, specialized means of military service, police, armed forces;
- dangerous toys, toys harmful to the personality and health education of children or to security, social order and culture (including video game programs);
- Cultural products that are reactionary, depraved, superstitious or harmful to aesthetic education, personality.
- Relics, antiques and national treasures belonging to historical and cultural relics and places of scenic beauty, owned by the entire people and owned by political organizations and socio-political organizations;
- toxic chemicals; Precursors;
- Smuggled cigarettes, cigars and other forms of cigarettes.
- Plants, wildlife;
- Aquatic products banned from exploitation, aquatic products with toxic residues in excess of the permitted limits; aquatic resources with natural poisoning elements that endanger human life;
- Medicines for humans, vaccines, medical bio-products, cosmetics, insecticidal and germicidal chemicals and preparations in the field of domestic and medical use not yet used in Vietnam;
- Medical equipment not yet permitted for use in Vietnam
- Medical cosmetics not yet disclosed to competent authorities;
- Purchase vehicles without papers or lost paper (Note when buying and selling vehicles must have third party documents)
- Trading personal information (email, customer list ...)
2.2 List of products subject to conditional trading
For sports equipment, the salesman must be a sports equipment shop or sports equipment manufacturer.
For sex items such as condoms that can be sold as pharmacies, sextoy alone, the use of non-sold.
For software items such as account, software, etc. are copyrighted, the company must have a clear business license. Individuals are not allowed to sell this item.
3. Acts of banning the publication of information to introduce and advertise products and services on Saigonyo
Advertising is not aesthetic, contrary to the traditions of history, culture, ethics, fine customs and Vietnamese.
Advertising violates the prestige, honor and dignity of organizations and individuals.
Ads using images, words, and scripts of individuals without the consent of the individual, except as permitted by law.
Advertising improperly or misleading the entrepreneurial ability or ability to provide products, goods or services from organizations and individuals dealing in products, goods or services; the quantity, quality, price, utility, design, package, mark, origin, category, service mode and warranty period of products, goods or services already registered or already published.
To advertise using the method of direct comparison of price, quality, efficiency of using products, goods and services with their price, quality and efficiency of using products, Services of the same type of other organizations and individuals.
Advertising with unfair competition content in accordance with the law on competition.
Advertising violates the law on intellectual property.
4. Mechanism for reviewing and controlling product / service information of the Management Board of the E-Trading Platform for products / services posted on the website:
After the customer post the information about the program / service will be displayed immediately. But this information will be strictly controlled and reviewed by Saigonyo editorial staff every day.
Saigonyo will in its sole discretion remove partner postings if the posting violates the posting rules. The message does not match the specified category will be deleted or Saigonyo switch to other categories for reasonable.
Saigonyo reserves the right to decide whether to keep or remove any information posted on this site without prior notice.
VIII. Liability in the event of a technical error
Saigonyo e-commerce platform is committed to efforts to ensure the safety and stability of the entire technical system. However, in the event of Saigonyo's fault, Saigonyo will immediately take measures to ensure the rights of the Participant.
When performing transactions on the Slab, members must strictly follow the guiding process.
Management Board of Saigonyo Exchange is committed to providing the best quality of service for its members. In the event of a technical error, software error or other objective error resulting in a member being unable to participate in the transaction, Members shall notify the Management Board of the electronic trading platform via email address: saigonyo360@gmail. We will fix the error in the shortest time, enabling Members to participate in the Saigonyo e-Trading Platform.
However, the Saigonyo e-Trading Platform Management Board shall not be responsible for resolving any failure of the members of the Management Board to report any technical error, transmission error, software or error. Other not caused by the management board.
IX. Rights and obligations of the Management Board of Saigonyo e-Trading Platform
1. Rights of the Management Board of Saigonyo e-Trading Platform
The Saigonyo e-Trading Platform will provide services to its members after completing the required procedures and conditions set forth by the Saigonyo E-Trading Platform.
Where there is evidence that the information provided to the Saigonyo E-Trading Platform is inaccurate, inaccurate, inadequate or in violation of Vietnamese law or custom, the Saigonyo E-Trading Platform The right to refuse, suspend or terminate membership rights of a member.
Saigonyo e-Trading Platform may terminate the membership and use rights of one or all of the member's services and notify the member for at least one (01) month in the case of a member. It violates the regulations of the Saigonyo e-Trading Platform or acts to affect business activities on the Saigonyo e-Trading Platform.
Saigonyo e-Trading Platform will review the termination of service usage rights and membership rights of members if the member does not participate in trading activities and exchange information on the Saigonyo e-Trading Platform continuously for three (03 month). If you want to continue to become a member and get the right to use the service, you must re-register from the beginning in the form and procedure of Saigonyo e-commerce market.
The Saigonyo e-commerce platform can immediately terminate its membership and use rights if the Saigonyo e-Trading Platform detects that a member has gone bankrupt, is convicted or is serving a sentence, or Members who continue to operate may cause legal liability for the Saigonyo e-commerce Trading Platform, fraudulent activities, fraudulent activities, market disturbances, and disparagement of other members of the Trading Platform. Saigonyo e-commerce, operating in violation of the current laws of Vietnam. In case of termination of membership and
The right to use the service, all the certificates, the rights of the member granted will automatically be null and void and terminated.
The Saigonyo e-Auction Platform holds the right to use the services and content on the Saigonyo e-Trading Platform in accordance with the legal regulations on the protection of intellectual property in Vietnam. All logos, content in different languages are owned by Saigonyo Electronic Exchange. All acts of copying, using and illegally disseminating these rights are strictly forbidden.
Saigonyo e-Trading Platform reserves the right to change the table, service tariff and payment method during the time of providing services to its members according to the needs and conditions of the Saigonyo e-Trading Platform. Membership term is one (01) month.
2. Obligations and responsibilities of the Management Board of the Saigonyo E-Trading Platform
The Saigonyo e-Trading Platform is responsible for developing and implementing a monitoring and control mechanism to ensure that the Event Organizer's information provided on the E-Marketplace is properly implemented in accordance with Clause 4, Article 36 of Decree No. 52/2013 / ND-CP.
The floor management will make every effort to remove the following fraudulent or fraudulent information as seriously as possible:
- Eliminate information on the sale of goods and services on the list of goods and services banned from business and goods restricted from business in accordance with law.
- Eliminate the information of selling counterfeit goods, counterfeit goods, smuggled goods, goods infringing intellectual property rights.
- To request the event organizers that goods and services on the list of goods and services subject to conditional business must provide certificates of eligibility for trading in such goods and / or services.
Management is obliged to receive feedback from users, customers, customers.
The Saigonyo e-commerce platform is responsible for the development of the Trading Platform, which includes a number of key areas such as research, design, procurement of hardware and software, Internet connectivity, policy development Operation Saigonyo e-commerce platform in conditions and permitted areas. Saigonyo e-commerce platform will carry out and cooperate with partners in building a system of services and tools for transaction of participants and participants. on Saigonyo e-commerce platform.
The Saigonyo e-commerce platform is responsible for mediating the settlement of disputes between Event Participants and Event Organizers. The floor will receive feedback information, complaints from participants and check the content of the complaint. If you think these reflections are correct, the floor will ask the organizer to explain the information. Depending on the degree of fraud, the Saigonyo e-Trading Platform will have a resolution requesting the Event Organizer to compensate the Customer / Event Participant who will lock the Organizer member's account.
Saigonyo e-commerce platform is responsible for building and supplementing the system of knowledge and information on foreign trade, e-commerce, national and international trade legal documents, and water market. Also, as well as news related to the operation of the Saigonyo e-Trading Platform.
Saigonyo e-commerce platform will carry out promotion activities, promote Saigonyo e-commerce market to foreign market within the scope and conditions permit, contributing to expanding and connecting to meet the search needs you. Goods and foreign market development of members participating in the Saigonyo e-commerce market.
The Saigonyo e-Trading Platform will strive to the highest possible extent and conditions to maintain the normal operation of the Saigonyo e-Trading Platform and overcome incidents such as technical breakdowns, software, internet access, personnel, social upheavals, natural disasters, power outages, decisions by a government agency or a third party. However, if such incidents are out of control, unavoidable cases of damage to members, the Saigonyo e-Trading Platform is not liable.
X. Rights and Responsibilities of the Partner / Organizer on the Saigonyo e-Marketplace
- Rights of the Partner / Organizer on the Saigonyo e-Trading Platform
After creating an account or signing a contract, the Partner / Organizer will be given an account to update company / personal information, which will be posted on the show. entertainment music, science seminars, community exchange events, local experience tours (hiring local tour guides) as well as event ticket sales on Saigonyo.
The Partner / Organizer will be supported to train the skills needed to administer the account or post on Saigonyo via the support desk or email to Saigonyo Care and Consulting if requested to assist.
The Partner / Organizer has the right to post, display, advertise events, programs, arrangements and services provided in his booth on Saigonyo or place banner ads on Saigonyo and enjoy the privileges. The treatment Saigonyo management set out during the operation.
2. Responsible Partner / Organizer on the Saigonyo e-Marketplace
Partners / Organizers must provide full information such as company name, business registration number, field of operation, website (if any), etc. to Saigonyo management.
The Partner / Organizer is responsible for providing Saigonyo with a copy of the business registration. In the event that the Partner / Organizer is the authorized representative of a trademark, program or celebrity, the Partner / Organizer is responsible for providing one (01) copy of the agency or paper contract. Authorization authorization of that authorizing party.
The partner / organizer must commit that the information provided is accurate and must be original or notarized by the local government.
The Partner / Organizer is responsible for accurate listing of information about the event, program, price of the service, support policy (if any) ....
The Partner / Promoter hereby undertakes to comply with all applicable local regulations regarding the provision of the business.
Partners / Organizers must comply with Saigonyo's working hours, in the event of a change of work schedule due to a special holiday or event, the partner must ensure that Saigonyo is notified 72 hours prior to departure. make changes to the program.
Partners / Organizers must update any price changes via text message or via Saigonyo's office, administrative or other official support. If a customer makes a booking or subscribes to programs, events, or uses a service whose price is lower than the actual price, the partner must compensate the customer for the difference in the two prices.
Partners / Organizers must provide a list of entertainment events, scientific conferences, community events, local travel experiences (local tour guides), and activities. will take place, the specific time and place and the participants in the upcoming program they provide at the time of service initiation, as well as assistance in explaining the client's concerns regarding the event . If there are updates / changes to the program must notify Saigonyo 72 hours before.
Any misuse of the Partner / Organizer (such as intentionally not adding the order to the system, increasing the fare without notifying Saigonyo and its customers, deliberately not using Saigonyo's system or otherwise Deducting a discount for a customer to book a ticket without going through the website / application ...) will result in the termination of the contract and penalty (plus, Private discount for customers who do not use the website / application, Saigonyo has the right to reduce the price for the yard on the website / application). According to the Commercial Law of Vietnam, Saigonyo has the right to claim fully for the loss of commission that Saigonyo is entitled to, and with the right to request an 8% penalty on the value of the violation.
Any orders not added by the Organizer / Partner, resulting in conflict in the Saigonyo customer pitch, will require Saigonyo users.
The Partner / Organizer must ensure the quantity and quality of the program listed on the website / application, feedback and answer customer inquiries based on feedback via website / application, Ministry of Responsibility regarding services provided.
Co-ordinate with Saigonyo to resolve disputes between the member and the counterparty in the transaction process through the Saigonyo e-commerce platform. The partner / organizer is obliged to compensate the member for damages when the fault is determined to belong to the partner / organizer.
XI. Rights and responsibilities of members participating in Saigonyo e-commerce trading floor
1. Rights of the Member of the Saigonyo e-Trading Platform
Members will be given a unique username and password to be used in the management of Saigonyo transactions through the Saigonyo site, or posting product information, posting their promotions on the Saigonyo e-Marketplace.
Members will be staffed by Saigonyo e-commerce portal using the tools, features for purchase and use of services on Saigonyo e-commerce portal.
Members have the right to contribute comments to the Saigonyo e-Trading Platform during their operation. Proposals are sent directly by mail, facsimile or email to the Saigonyo e-Trading Platform.
Members are entitled to right comment about products and services of the Event Organizer.
Members who attend entertainment music events, scientific seminars, community exchange events, local travel experiences (local tour guides) by purchasing event tickets or registering for participation will Receive event tickets or confirm requests via email and have the right to participate in music entertainment events, scientific seminars, community exchange events, local experience tours (local tour guide hire) ... according to information content posted on Saigonyo website.
2. Obligations of the Member of the Saigonyo e-Trading Platform
Members shall be solely responsible for the confidentiality and retention of any and all uses of the service under their registered name, password and e-mail box.
Members are responsible for timely notification to the Saigonyo e-Trading Platform about unauthorized use, abuse, breach of security, keeping their names and passwords for the two parties to cooperate to deal with. .
Members commit the information provided to the Saigonyo e-Trading Platform and the information posted on the Saigonyo e-Trading Platform is accurate.
Members are solely responsible for the content, images of Business information and other information as well as the whole process of trading with partners on Saigonyo e-Trading Platform.
Member The organizer of the event, the event participant, the user of the service shall be responsible for providing information on transactions and goods supporting the Saigonyo e-Trading Platform in resolving disputes arising between Participants and Program Organizers take place via the Platform.
Member The organizer of the program or service provider shall be liable for damages to Participants who use the services if they prove that the fault belongs to the Partner or the Organizer.
Members undertake, agree not to use the services of the Saigonyo e-Trading Platform for unlawful, unreasonable, fraudulent or threatening purposes, unlawful exploration, sabotage, creating and Spread the virus to damage the system, configure, transmit information of Saigonyo E-commerce Trading Platform or use its services for the purpose of speculation, market manipulation to create orders, It also serves to predict market demand. In case of violation, members shall be responsible for their acts before the law.
Members undertake not to alter, modify, copy, distribute, distribute, deliver and create the same tools of the service provided by the Saigonyo Online Trading Platform to a third party without the prior written consent of Saigonyo. To agree to the Saigonyo e-Trading Platform in this Regulation.
Members can not act to discredit the Saigonyo e-Trading Platform in any way such as disparaging the members by using the second registration name, through a third party or propaganda, spectrum The information is not conducive to the prestige of the Saigonyo e-commerce market.
XI. Terms apply
The Regulation of Saigonyo Electronic Exchange officially came into effect on the date of signing Decision issued with this Regulation. Saigonyo Electronic Exchange reserves the right, and may change, this Regulation by posting to Saigonyo Electronic Exchange for its members. The revised regulation comes into effect from the effective date of this Decision. The continued use of the service by the Member after the revised Regulation is announced and enforced means that the Member has accepted this Amendment.
The operating regulations will be updated Saigonyo continuous updates without prior notice. Members participating in Saigonyo are responsible for compliance with current regulations when trading on the website.
XII. Commitment clause
Every member and partner / organizer of the event / service provider and customer / subscriber who use Saigonyo as an online purchase transaction means that the parties concerned have accepted comply with this regulation.
If you have any questions please contact Saigonyo according to the information below for answers:
Saigonyo e-commerce transaction platform
Head Office: 68 Nguyen Hue, Ben Nghe Ward, District 1, HCMC. HCM
Hotline: (84) -2871.0880.68